Responsible Gaming

Gambling is entertainment — nothing more. It should never be seen as a way to earn money or climb out of debt. Tracking time and spending at an online casino is a habit worth building before things get out of hand.

If spending starts exceeding what’s affordable, or gaming is cutting into daily routines, tools like personal limits and self-exclusion are available on Queenwin. Independent support organisations are also listed below.

Personal Limits

Limits can be adjusted at any time. A reduction takes effect straight away. An increase, however, only comes into force after email confirmation and once the current limit of the same type has expired — a deliberate safeguard against impulsive changes.

For help with any limit, contact our support team directly.

• Deposit Limit — Controls how much can be deposited per day, week, or month.
• Wager Limit — Caps total wagering over a selected time period.
• Cooling-Off Period — Suspends deposits and promotional access for a set duration. Withdrawals remain open. Activates instantly; account restores automatically on expiry.
• Self-Exclusion Limit — Disables the account fully for a defined period. Both deposits and withdrawals are paused. Account reactivates automatically once the period ends.
• Session Limit — Restricts time spent per session, starting from 6 minutes. Automatic logout follows when the limit is hit.

Self-Exclusion by Request

Players wishing to stop gambling for a fixed or open-ended period can contact our support team directly. Account access will be blocked promptly and no further promotional materials will be sent.

Any remaining balance cannot be withdrawn independently during self-exclusion. Reaching out to support will initiate the withdrawal process, handled within a reasonable timeframe. Note that identity verification may still be required to release funds, in line with standard procedures.

External Support

The following organisations offer free, confidential help:

• Gamblers Anonymous
• GamCare
• Gambling Therapy

Protection of Minors

Only players aged 18 and over are permitted to register and play. Proof of age can be requested at any point, and access is denied immediately where the legal age requirement is not met.

Parents and guardians are encouraged to use filtering software to restrict minors from accessing gambling platforms. Useful resources include:

• CyberPatrol
• GamBlock®
• Net Nanny
• Solid Oak Software

Queenwin is committed to keeping gambling a safe and responsible experience for all players.