Privacy Policy

We operate as a licensed data controller and, under applicable gambling regulations, are required to process player data to deliver our services. This Policy explains which data we collect, why we need it, and how it is handled.

Registering an account with Queenwin constitutes acceptance of this Policy. Should you disagree with any part of it, we ask that you do not use our website. This Policy may be revised from time to time — we recommend checking back periodically, as continued use of the site following any update will be taken as acceptance.

Information We Collect

The personal data we collect falls into several categories. When you register or get in touch with us, we collect identification and contact details: your name, date of birth, email and phone number. We keep records of all communications — whether by email, live chat or otherwise — and maintain a full log of account activity, including every deposit, withdrawal and wager placed.

On the technical side, we record login data, IP addresses, GeoIP information, device and browser details, and site traffic logs. Depending on the circumstances, we may also request supporting documents — passports, bank statements or payment records — for the purposes of identity verification or fraud checks. Responses to any surveys we run may also be stored, though participation is never mandatory.

How We Use Your Data

Your data is used first and foremost to run your account: processing payments, delivering gaming services and handling any support requests you raise. Verification checks, both at registration and on an ongoing basis, are a further core use.

Beyond that, we rely on your data to comply with AML and CTF obligations and to monitor for fraud or policy violations. Where you have opted in, we will also use your contact details for marketing. Any data used for research or analysis is anonymised and aggregated — no individual profiling takes place in that context.

Marketing Communications

Unless you have opted out, we may send you details of promotions, new features and relevant offers from selected partners.

Accepting a prize or withdrawal may, where permitted by law, result in your name or username being used in promotional material. If you have concerns about this, please reach out to our support team.

Data Recipients and Third Parties

We do not sell personal data, nor do we rent it. Within our corporate group, relevant staff — compliance officers, fraud and payments analysts, support and retention teams — have access to data strictly as their role requires. Each of them operates under a confidentiality agreement.

Certain third-party providers assist us with hosting, payments, analytics and marketing. Where they handle personal data, they do so under contract and in line with data protection law. There are also circumstances in which disclosure becomes a legal requirement — such as a request from a regulator, law enforcement, or where user safety is at stake.

Should our business undergo a merger or acquisition, personal data may be transferred as part of that process. Players will be informed by email ahead of any such transfer taking place.

Data Retention

Once an account is closed, we are required by law to keep the associated records for a defined period. AML regulations specifically require us to retain registration details and transaction history for no less than five years from the date of last activity or closure. Anonymised derivatives of data may be kept longer for analytical purposes, without any automated decision-making applied.

Data Security

Protecting the data entrusted to us is something we take seriously. We maintain technical and organisational controls appropriate to the nature of the data we hold. Each account is secured by a unique username and password; two-factor authentication is also available and we encourage players to enable it. Responsibility for keeping login credentials private rests with the account holder.

Cookie Policy

Cookies are used on our site for three broad purposes. Some are strictly necessary — without them, basic functions such as logging in would not work. A second category stores user preferences like language or region, helping us offer a more consistent experience across sessions. A third category, provided by advertising partners, helps us understand how our marketing performs.

Various third-party tools we use may also place their own cookies to support analytics and site optimisation. You are free to manage or block cookies through your browser, though certain parts of the Queenwin site may not function as intended if you do. If you have any questions about how we handle your data, our support team is available to help.